Patient Rights

Patient Rights

  • The right to be informed of care to be provided and exercise your rights to participate in care and treatment and to be informed about and updated on changes in condition.
  • The right to receive care and services of the highest quality that are adequate, appropriate, and in compliance with relevant federal and state laws, rules, and regulations
  • The right to receive effective pain management and control of other symptoms related to your illness.
  • The right to understand how to contact and utilize the on-call services.
  • The right to be free from discrimination to include freedom from discrimination when voicing concerns related to care provided by Caring Seasons.
  • The right to respect for cultural, religious, and other spiritual needs.
  • The right to refuse to participate in experimental research.
  • To choose a physician or other authorized healthcare provider.
  • Confidentiality of patient records. To expect access to, or release of, clinical records and patient information to be in strict accordance with your authorization, requirements of State or federal law, and internal Caring Seasons policy
  • The right to respect and security for your property.
  • The right to choose advance directive options.
  • Freedom from abuse (physical or mental), neglect, and exploitation.
  • Freedom from physical restraint with medications unless they are prescribed by a doctor.
  • Respect and dignity in receiving care, including privacy in receiving treatment or personal care.
  • To be informed of how to voice complaints regarding treatment or care that is (or fails to be) furnished. Caring Seasons will not retaliate against a patient who exercises their right to complain about a violation of their rights.
  • To be notified within 10 days when the agency’s license has been revoked, suspended, cancelled, annulled, withdrawn, recalled, or amended.
  • To be informed of charges not covered by Medicare, Medicaid, or another third-party payor.
  • To be given a written ten-day notice of transfer or discharge for medical reasons or patient’s welfare. A transfer or discharge due to a change in condition in which a patient no longer qualifies for hospice care, a notice shall be given of not less than forty-eight (48) hours.


Patient Responsibilities

  • To provide hospice with a complete and accurate health history that includes current medication and treatments. To safeguard medications in your home.
  • To participate in your care and to inform Caring Seasons when instructions are not understood
  • To accept any consequences for any refusal of treatment of choice of non-compliance.
  • To provide a safe and respectful home environment in which your care will be given.
  • To arrange for a caregiver to assist you with care when necessary.


Questions and Concerns

Questions and complaints can be given to any staff member in person, by phone, or in writing. If your question or concern is not resolved, please notify Caring Season’s CEO.

Caring Seasons Health
100 Main St. Suite 204
Fort Mill, SC 29715
(803) 369-6255

For unresolved questions or concerns, South Carolina Department of Health and Environmental Control (SCDHEC) (803-545-4370 or 800-922-6735). Reports of concerns with quality-of-care services covered by Medicare can be reported to the Quality Improvement Organization (888-317-0751; TTY 855-843-4776); Kepro will determine if additional action is warranted.


Notice of Nondiscrimination

Discrimination is against the law and Caring Seasons complies with all applicable federal civil rights laws and does not discriminate based on race, color, natural origin, age, disability, or sex, or gender identity. Caring Seasons provides free aids and services to people with disabilities to effectively communicate (qualified language interpreters and written information in other formats/languages).

If you need these services or feel you have been discriminated in any way, please call:

Caring Seasons
Compliance Officer
(803) 369-6255

You can also file a civil rights complaint with the US Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at, or by mail or phone at:

US Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at

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